RSGFX Shipping Protection

Packages presumed to be lost

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 9 days after the last tracking update for United States domestic shipments.

Invalid address or delivery barriers

Sometimes carriers cannot deliver the customer’s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender/retailer. The customer’s package is not actually lost, thus Vinyl Me Now will not cover this. In instances where the item is being returned to the sender and is reusable, customers will be refunded minus the full shipping cost.

Packages labeled "return to sender"

Vinyl Me Now does not cover packages labeled return to sender because the order has been sent back to us. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery.

Order issue filed too soon

If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion Vinyl Me Now may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.

Delivered but missing package

At our discretion, R & S Graphics requires a police report when the customer’s package is marked as delivered. On orders over $100, Vinyl Me Now requires evidence of the police report.

Customer files the police report and includes an explanation that R&S Graphics has a package protection company that has protected the customer’s package that has been stolen. To process the order issue with R & S Graphics, R & S Graphics is requiring a police report. Upon request, R & S Graphics can require additional documentation (e.g. proof of identity, address, notary, etc.).

Delivered to wrong address

Send R & S Graphics , the police report PDF & number in the order issue.

Upon request, R & S Graphics can require additional documentation (e.g. proof of identity, address, etc.).

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony

**Order issues for packages marked "delivered" yet not received are considered by Vinyl Me Now was stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

Delivered to wrong address

Filing a police report

On orders over $100, R & S Graphics requires evidence of the police report

If the customer input the correct address at checkout and the package was delivered to the wrong address, R & S Graphics does Not considers this as stolen and we will replace the order on behalf of the customer at half the price of the order.

Broken items

The customer does not need to ship it back to Vinyl Me Now unless the we indicate otherwise.

Damaged items

A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

R & S Graphics does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. At our discretion, we may offer a 5-20% refund depending on the severity of the cosmetic damage.

R&S Graphics requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).

Quality control

If the customer is unsatisfied with their product, R & S Graphics is not a product replacement plan and the order issue cannot be approved as all sales are final.

Too late to file

Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 9 days after the scheduled delivery date for United States domestic shipments

Expedited shipping hasn't arrived

If the customer’s package is delayed for whatever reason, R &S Graphics will not cover it.

Carriers update their website with expected delays due to inclement weather or other barriers to expected delivery.

If the customer paid for expedited shipping but the package arrives outside of the expected window, R & S Graphics will not cover it.

Package in Pre-Shipment

R & S Graphics reserves the right to deny order issues where package tracking is marked as "pre-shipment” and we know that we handed it off to USPS. Sometimes they are bad for not marking it accepted at our local post office, they but it on a truck and send it to you. When it gets to your local distribution center it will then be scanned, please wait for 9 days for your packaged to be scanned before reaching out to file a claim.

Closed order issues

If a customer does not respond within 3 days, R & S Graphics will automatically close the order issues.

If the item has shipped, is already protected with RSGFX Shipping Protection the package and cannot refund the customer.